Great Customer Service: How to dazzle your customers and get them to say Wow!
Name:
Great Customer Service: How to dazzle your customers and get them to say Wow!
Date:
June 12, 2014
Time:
7:45 AM - 9:30 AM PDT
Registration:
Sorry, registration for this event has been closed.
Event Description:
Great Customer Service: How to dazzle your customers and get them to say “Wow”!
What makes customers tick? Why do they pick one business over another? And what does it take to make them say WOW! about the service they get from you and your employees.
The answers can be found in a practical, entertaining 1-hour program created by Keith Woods, a veteran Chamber of Commerce executive and founder of the Customer Service Training Center.
The program is ideal for all levels of employees: sales people, receptionists, clerical and administrative staff, managers, and business owners – virtually everyone in your organization.
Attendees will learn:
- What motivates people to buy?
- How first impressions will make or break your image
- Why your ‘internal’ customers (fellow employees) are as important as ‘external’ customers
- Keith’s “10 Golden Rules of Great Customer Service”
Whether your firm has new (or young) employees that you want to get off to a good start or experienced employees who need a customer service ‘booster shot’, this program is ideal. Your staff will laugh and they’ll learn – and they’ll thank you for sending them.
About Keith Woods
Keith Woods is Chief Executive Officer of the North Coast Builders Exchange, headquartered in Santa Rosa. The trade association is the largest of its kind in California and has 1300 members in Sonoma, Lake and Mendocino Counties.
He also is the Founder of the Customer Service Training Center, which provides training for business, government, and non-profit organizations and associations throughout the United States.
A native of the San Francisco Bay Area, Keith majored in Journalism at Fresno State University and is a graduate of the U.S. Chamber of Commerce Institute for Organization Management held at the University of Santa Clara.
His professional experience includes 38 years of organizational management work, including staff and executive positions at the San Francisco, San Jose, and San Antonio Chambers of Commerce. He also served as President & CEO of the Santa Rosa Chamber of Commerce for 13 years.
He has spoken to more than 900 audiences in 48 states, focusing on customer service, leadership, and organizational management. In 1999, at the request of the U.S. State Department, he traveled to Moscow to conduct customer service and management training for Russian business and Chamber executives.
Keith is the father of 27-year-old twins, Kevin and Kelly. In addition, he says he’s just an all-around good guy who has always loved San Ramon.
Thank you to Chevron for Sponsoring our Speaker Series!
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Event Sponsors:
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Location:
Crow Canyon Country Club
711 Silver Lake Drive
Danville, CA 94526
711 Silver Lake Drive
Danville, CA 94526
Date/Time Information:
Thursday, June 12, 2014
8:00am - 9:30am
Registration & Networking: 7:45am - 8:00am
Breakfast: 8:00am - 8:20am
Introductions: 8:20am - 8:25am
Speaker: 8:25am - 9:25am
Closing: 9:30am
8:00am - 9:30am
Registration & Networking: 7:45am - 8:00am
Breakfast: 8:00am - 8:20am
Introductions: 8:20am - 8:25am
Speaker: 8:25am - 9:25am
Closing: 9:30am
Contact Information:
Kathy Fanning
Fees/Admission:
$15 Chamber Members
$25 Non-Members
$25 Non-Members
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