Senior Systems Operatons Engineer
ZAG Technical Services, Inc.
Join a dynamic, growing Managed Service Provider and be part of a team committed to organization excellence, strong values and a strong customer focus. ZAG delivers best of breed support, design and implementation services and provides the opportunity for our employees to excel at what they do.
ZAG Technical Services, Inc. (ZAG) is an award-winning IT consulting firm specializing in network infrastructure, security, disaster recovery, virtualization, cloud computing services, and remote access. We serve SMB and enterprise businesses throughout the Northwest, consistently delivering solutions designed with the business needs in mind, deploying according to best practices and managed in a way to ensure our clients stay productive. What sets ZAG apart is our mission to enable our client's success. We do this by living our core set of values: Integrity Foremost, Client Centered, Accountable Always, Teamwork Throughout, Exceptional is the Goal.
What you will be challenged with at ZAG:
Perform Server and network equipment patching including updates and modifications to various operating systems
Project Deployment – work closely with our Project Management Office (PMO) on assigned tasks within the defined project scope of work
Apply subject matter expertise for patching, however not limited to Windows Servers, Application Servers, PDC Servers, Axapta Silos, Hyper-V hosts, and firmware upgrades as needed for networking equipment.
Diagnose and remedy issues and escalate when appropriate in a timely manner to avoid any delays or unexpected stalls in service delivery
Participate in technical discussions with our clients and provide best practice guidance based on industry standards and practices when needed
Provide direct technical support and analysis for planning, implementation for patches, releases, upgrades or changes for all range of products and services ZAG Technical Services provides
Take measures to ensure stability of customer’s IT environments to provide the highest level up-time through monitoring and alert management and analysis
Follow all industry best practices during design and architecture phases and provide guidance based on industry proven methods and approaches
Professionally document all work performed
Troubleshoot and maintain all supported solutions based on the needs of the client and the criticality of the nature of the issue
Possible Service Desk rollover coverage
Other opportunities to contribute:
Mentor and support junior team members to assist in their professional and technical development.
Contribute to the successful completion of a variety of support and implementation tasks
Continually look for ways to improve RMM environment and service to clients
What you bring to ZAG:
Ability to work a non-standard work schedule that includes possible weekend, graveyard and/or swing shift rotations is required and may be adjusted to accommodate patching time per clients as needed
Working knowledge of Active Directory, Group Policies, DNS, DHCP, WINS
Technical, analytical, interpersonal and organizational skills required
Associates Degree or equivalent experience (A+ certification)
Performance tuning techniques for maximum performance
MCSA and/or CCNA certification
Maintain one Microsoft competency to enable company to maintain Microsoft Partner Network Membership standing
Excellent working knowledge of up-to-date desktop applications
Working knowledge of Windows Servers, workstations, MS Exchange, VMware, Citrix, anti-virus and other various software applications
Ability to communicate in an understandable, polite and friendly manner, both written and verbal
Ability to work well with others, as well as independently; attention to detail
Strong organizational skills and ability to multi-task in a small business environment
Must hold a valid driver’s license with no restrictions and possess reliable transportation
Availability in response to needs of the customer for installation, maintenance and equipment malfunctions
What ZAG has to offer:
Competitive compensation package: base plus uncapped commission
Benefits including medical, dental, vision and life insurance
401k with strong matching program
Regular company sponsored lunches
Employee peer recognition awards
Company sponsored scholarship program
If you want to be part of a team committed to organization excellence, strong values and a strong customer focus, we want to hear from you. Send your resume for immediate consideration.